PRIVACY POLICY

Unless otherwise defined in this Privacy Policy or the Terms & Conditions, all capitalized terms used in this Privacy Policy shall have the meanings assigned to them in the Terms & Conditions.

For the purposes of this Privacy Policy, the following definitions apply:

1.1. “Personal Data” means any information relating to an identified or identifiable natural person.

1.2. “Processing” means any operation or set of operations performed on Personal Data, whether by automated or non-automated means, including the collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, transmission, sharing, restriction, deletion, destruction, or any other handling of Personal Data.

1.3. “Customer” means any individual who accesses, visits, uses, purchases from, contacts, or otherwise interacts with AM STORE through its Website, Products, services, or official communication channels.

1.4. “Website” means the official AM STORE website together with any associated webpages, online services, or digital platforms operated by or on behalf of AM STORE.

1.5. “Third Party” means any natural person, legal entity, platform provider, supplier, Payment Provider, service provider, governmental authority, regulator, or other organization other than the Customer or AM STORE.

1.6. “Personal Data Breach” means any security incident resulting in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to Personal Data.

1.7. “Applicable Law” means any law, regulation, legally binding governmental requirement, court order, or other legally enforceable obligation applicable to the Processing of Personal Data.

1.8. “Official Communication Channels” means the communication methods officially designated by AM STORE for Customer communications, including the Website, official email addresses, official WhatsApp accounts, and any other communication channel expressly designated by AM STORE.

2.1. General Scope

This Privacy Policy explains how AM STORE collects, uses, stores, shares, protects, retains, and otherwise Processes Personal Data obtained through its Website, Products, services, official communication channels, and other interactions with Customers.

2.2. Applicability

This Privacy Policy applies only to Personal Data Processed by or on behalf of AM STORE in connection with its business operations, Website, Products, services, and related activities.

2.3. Third-Party Services

This Privacy Policy does not apply to websites, applications, platforms, payment services, social media platforms, or any other Third-Party services that are independently owned or operated, even where such services are linked to, integrated with, or referenced by AM STORE. Customers should review the applicable privacy policies of those Third Parties separately.

2.4. Relationship with Other Documents

This Privacy Policy shall be read together with:

  • the Terms & Conditions;
  • the Refund Policy;
  • the Warranty Policy;
  • any applicable Product-specific Instructions;
  • any applicable Product descriptions; and
  • any additional policies or legal notices expressly issued by AM STORE.

Where a Product-specific provision conflicts with a general provision of this Privacy Policy, the Product-specific provision shall prevail with respect to the relevant Product or service.

2.5. No Expansion of Legal Rights

Nothing in this Privacy Policy creates any contractual right, ownership right, or legal entitlement beyond those expressly provided by applicable law or AM STORE's contractual documentation.

2.6. Mandatory Rights

Nothing in this Privacy Policy excludes, restricts, or limits any mandatory rights or obligations that cannot lawfully be excluded or limited under Applicable Law. Where Applicable Law grants greater protection than this Privacy Policy, the mandatory provisions of Applicable Law shall prevail to the extent of the conflict.

2.7. Interpretation

This Privacy Policy shall be interpreted as a whole. No provision of this Privacy Policy shall be interpreted independently of the remaining provisions or the applicable AM STORE documents referred to in this Section.

3.1. Information Provided by Customers

AM STORE may collect Personal Data that Customers voluntarily provide when placing Orders, contacting Customer Support, communicating through Official Communication Channels, participating in promotions, creating an account where available, or otherwise interacting with AM STORE.

3.2. Categories of Personal Data

Depending on the nature of the Customer's interaction with AM STORE, the Personal Data collected may include:

  • name;
  • email address;
  • telephone number;
  • billing or payment-related information to the extent made available to AM STORE through the applicable Payment Provider;
  • Order details;
  • transaction history;
  • Product information;
  • communications with Customer Support, including messages, attachments, screenshots, recordings, and any other information voluntarily provided by the Customer; and
  • any other information voluntarily submitted by the Customer in connection with AM STORE's Products or services.

3.3. Automatically Collected Information

Where available, AM STORE may automatically collect limited technical information relating to use of the Website, including: IP address, browser type, device information, operating system, pages visited, approximate access times, and similar technical information reasonably necessary for security, diagnostics, analytics, or operation of the Website.

3.4. Information Not Intentionally Collected

AM STORE does not intentionally collect Personal Data beyond what is reasonably necessary to provide Products and services, process Orders, provide Customer Support, protect business security, comply with legal obligations, or operate legitimate business activities.

3.5. Accuracy of Information

Customers are responsible for ensuring that the Personal Data they provide to AM STORE is accurate and reasonably up to date. AM STORE shall not be responsible for issues arising from inaccurate, incomplete, or outdated information provided by the Customer.

4.1. Purposes of Processing

AM STORE may use Personal Data for one or more of the following purposes, where reasonably necessary:

(a) to process, verify, manage, and fulfill Orders;
(b) to provide Products, digital accounts, subscriptions, digital codes, activation services, and related services;
(c) to communicate with Customers regarding Orders, deliveries, Warranty claims, Refund Requests, Customer Support, technical issues, and other service-related matters;
(d) to verify Customer identity where reasonably necessary to protect Customer Accounts, prevent unauthorized access, investigate suspected fraud, or maintain the security of AM STORE's Products or services;
(e) to operate, maintain, improve, troubleshoot, monitor, and secure the Website, Products, services, and related business operations;
(f) to maintain business records, investigate disputes, enforce AM STORE's policies and contractual rights, and comply with applicable legal obligations;
(g) to send service-related notices, security notifications, Product updates, operational announcements, and other communications relating to Products or services purchased by the Customer;
(h) to send promotional communications, special offers, newsletters, or other marketing communications where permitted by Applicable Law. Customers may opt out of marketing communications where such option is made available; and
(i) to detect, investigate, prevent, mitigate, or respond to fraud, abuse, unauthorized activities, security incidents, technical issues, or other conduct that may adversely affect AM STORE, its Customers, Suppliers, Payment Providers, or other Third Parties.

4.2. Compatible Processing

AM STORE shall not process Personal Data for purposes materially incompatible with those described in this Privacy Policy unless the Customer has provided consent required by Applicable Law, such processing is permitted or required by Applicable Law, or the new purpose is reasonably compatible with the original purpose for which the Personal Data was collected.

5.1. General Principle

AM STORE processes Personal Data only where there is an appropriate legal basis to do so under Applicable Law.

5.2. Legal Bases

Depending on the circumstances, AM STORE may process Personal Data on one or more of the following legal bases:

(a) where processing is necessary for the performance of a contract with the Customer or in order to take steps requested by the Customer before entering into a contract;
(b) where processing is necessary to comply with a legal or regulatory obligation applicable to AM STORE;
(c) where processing is reasonably necessary for the legitimate interests of AM STORE, its Customers, Suppliers, Payment Providers, or other Third Parties, provided that such interests are not overridden by the Customer's rights where required by Applicable Law; or
(d) where the Customer has provided consent for a specific purpose, to the extent such consent is required by Applicable Law.

5.3. Withdrawal of Consent

Where Personal Data is processed on the basis of the Customer's consent, the Customer may withdraw that consent at any time to the extent permitted by Applicable Law. Withdrawal of consent shall not affect the lawfulness of any processing carried out before the withdrawal became effective.

5.4. No Unnecessary Processing

AM STORE does not intentionally process Personal Data where no appropriate legal basis exists under this Privacy Policy or Applicable Law.

6.1. General Principle

AM STORE does not sell, rent, or trade Customers' Personal Data to Third Parties. Personal Data is shared only where reasonably necessary for the purposes described in this Privacy Policy, for the provision of Products or services, or where otherwise permitted or required by Applicable Law.

6.2. Categories of Recipients

Where reasonably necessary, AM STORE may share Personal Data with:

(a) Payment Providers for payment processing, payment verification, fraud prevention, Refund processing, or related financial services;
(b) service providers assisting AM STORE with website hosting, cloud services, communications, customer support, security, analytics, technical infrastructure, or other legitimate business operations;
(c) Suppliers, licensors, or business partners where reasonably necessary to deliver Products, activate services, verify entitlements, or provide related support;
(d) competent governmental authorities, courts, regulators, law enforcement agencies, or other authorities where disclosure is required or permitted by Applicable Law; and
(e) legal, accounting, auditing, insurance, or other professional advisers where reasonably necessary to protect or exercise AM STORE's legal or commercial interests.

6.3. Safeguards

Where reasonably appropriate, AM STORE requires Third Parties receiving Personal Data on its behalf to process such information only for the purposes for which it was disclosed and to apply appropriate confidentiality and security measures.

6.4. No Unrelated Disclosure

AM STORE does not disclose Personal Data to Third Parties for purposes materially unrelated to this Privacy Policy unless the Customer has provided consent required by Applicable Law, such disclosure is permitted or required by Applicable Law, or it is reasonably necessary in connection with a business transaction, legal proceeding, dispute resolution, fraud prevention, or the protection of legitimate interests.

7.1. General Principle

Depending on the services, Suppliers, Payment Providers, hosting providers, cloud infrastructure, or other Third Parties used by AM STORE, Personal Data may be transferred to, stored in, or processed within jurisdictions outside the Customer's country of residence.

7.2. Appropriate Protection

Where such international transfers occur, AM STORE shall take reasonable steps to ensure that Personal Data receives an appropriate level of protection consistent with this Privacy Policy and Applicable Law.

7.3. Customer Acknowledgement

By accessing the Website, purchasing Products or services, or otherwise interacting with AM STORE, the Customer acknowledges that international transfers of Personal Data may occur where reasonably necessary for:

  • providing Products or services;
  • payment processing;
  • communications;
  • customer support;
  • fraud prevention;
  • Website hosting;
  • cloud infrastructure;
  • technical operations;
  • security;
  • or other legitimate business purposes.

7.4. No Unnecessary Transfers

AM STORE does not intentionally transfer Personal Data internationally where such transfer is not reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by Applicable Law.

8.1. General Principle

AM STORE retains Personal Data only for as long as reasonably necessary to: provide Products and services, process Orders, provide Customer Support, resolve disputes, enforce contractual rights and policies, protect legitimate interests, or comply with Applicable Law.

8.2. Retention Period

The period for which Personal Data is retained may vary depending on the nature of the data, the type of Product or service provided, the purpose of collection, operational requirements, legal obligations, or other legitimate business needs.

8.3. Deletion or Anonymization

When Personal Data is no longer reasonably necessary for the purposes described in this Privacy Policy, AM STORE shall take reasonable steps to delete, anonymize, or securely dispose of such Personal Data, unless continued retention is required or permitted by Applicable Law.

8.4. No Excessive Retention

AM STORE does not intentionally retain Personal Data for longer than is reasonably necessary for the purposes described in this Privacy Policy.

9.1. General Security Measures

AM STORE implements reasonable administrative, technical, and organizational measures designed to protect Personal Data against unauthorized or unlawful access, disclosure, alteration, loss, destruction, or misuse.

9.2. No Absolute Security

Although AM STORE strives to maintain appropriate security measures, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, AM STORE does not guarantee absolute security of Personal Data.

9.3. Customer Responsibilities

Customers also play an important role in protecting their own Personal Data. Customers should:

  • keep account credentials secure;
  • protect passwords and verification codes;
  • avoid sharing authentication information with unauthorized persons;
  • maintain the security of their own devices; and
  • promptly notify AM STORE where they reasonably believe their Personal Data or Customer Account may have been compromised.

9.4. Security Incidents

If AM STORE becomes aware of a Personal Data Breach requiring notification under Applicable Law, AM STORE shall take reasonable steps to investigate the incident and, where required, provide any notifications required by Applicable Law.

9.5. Continuous Improvement

AM STORE may periodically review and update its security measures where reasonably appropriate to improve the protection of Personal Data and respond to evolving operational, technical, or security risks.

10.1. General Principle

AM STORE respects Customers' privacy and is committed to handling Personal Data fairly, transparently, and in accordance with this Privacy Policy and Applicable Law.

10.2. Available Rights

Subject to Applicable Law, Customers may request to:

  • access certain Personal Data held by AM STORE;
  • request correction of inaccurate or incomplete Personal Data;
  • request deletion of Personal Data where retention is no longer reasonably necessary or where deletion is otherwise required by Applicable Law;
  • withdraw consent where processing is based on consent, to the extent permitted by Applicable Law; or
  • exercise any other privacy rights available under Applicable Law.

10.3. Identity Verification

Before responding to a privacy-related request, AM STORE may take reasonable steps to verify the Customer's identity in order to protect Personal Data against unauthorized access, disclosure, alteration, or misuse.

10.4. Limitations

AM STORE may refuse, limit, or defer a privacy-related request where permitted or required by Applicable Law, including where retention or continued processing is reasonably necessary to comply with legal obligations, protect legal rights, prevent fraud, resolve disputes, enforce contractual rights, or complete ongoing transactions.

10.5. Privacy Requests

Customers may submit privacy-related requests or enquiries through AM STORE's official support channels. AM STORE shall use reasonable efforts to respond within a reasonable time.

11.1. Right to Amend

AM STORE may amend, update, replace, or withdraw this Privacy Policy from time to time to reflect changes in its Products or services, business operations, security practices, legal or regulatory requirements, or other legitimate business needs.

11.2. Publication

The most current version of this Privacy Policy shall be made available through the Website or other official communication channels, where applicable.

11.3. Effective Date

Unless otherwise required by Applicable Law or expressly stated by AM STORE, any revised version of this Privacy Policy shall become effective upon its publication.

11.4. Continued Use

Where permitted by Applicable Law, the Customer's continued access to or use of the Website, Products, or services after the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.

11.5. Previous Versions

Any amendment to this Privacy Policy shall apply prospectively only and shall not affect actions or decisions already taken before the effective date unless otherwise required by Applicable Law.

12.1. Official Contact Channels

Customers may contact AM STORE regarding this Privacy Policy or any privacy-related matter through AM STORE's official support channels:

WhatsApp:
+20 104 034 7744

Email:
info@amstoreeg.com

12.2. Identity Verification

Where reasonably necessary, AM STORE may request information reasonably required to verify the identity of the Customer before responding to a privacy-related request, disclosing Personal Data, modifying Personal Data, or taking any action relating to privacy rights.

12.3. Customer Responsibilities

Customers are responsible for providing accurate and up-to-date contact information, responding in a timely manner to legitimate requests, and communicating through official channels.

12.4. Changes to Contact Information

AM STORE may update its official contact details or support channels from time to time. The most recently published official contact information shall apply.

12.5. Unofficial Communications

Communications made through unofficial, unauthorized, or Third-Party communication channels shall not obligate AM STORE to review, process, or respond to any privacy-related request.

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