Refund Policy
REFUND POLICY
Unless otherwise defined in this Refund Policy or the Terms & Conditions, all capitalized terms used in this Refund Policy shall have the meanings assigned to them in the Terms & Conditions.
For the purposes of this Refund Policy, the following definitions apply:
1.1. “Refund” means the reimbursement, in whole or in part, of amounts paid by the Customer for an eligible Product where AM STORE determines that the requirements of this Refund Policy have been satisfied or where a Refund is otherwise required by applicable law.
1.2. “Refund Request” means a request submitted by the Customer asking AM STORE to determine whether a Product or Order qualifies for a Refund under this Refund Policy.
Submission of a Refund Request does not create any entitlement to a Refund unless AM STORE approves the request or applicable law requires otherwise.
1.3. “Eligible Refund” means a Refund that AM STORE determines, acting reasonably and in good faith, qualifies under this Refund Policy after completing the applicable review process, or a Refund otherwise required by applicable law.
1.4. “Non-Refundable Product” means any Product that does not qualify for a Refund under this Refund Policy, the applicable Product description, the applicable contractual terms, or applicable law.
1.5. “Refund Method” means the payment method, account, Store Credit, or other form of reimbursement selected by AM STORE in accordance with this Refund Policy, applicable law, and the circumstances of the original payment.
1.6. “Payment Provider” means any bank, payment gateway, payment processor, financial institution, digital wallet, card issuer, or other third-party service involved in processing a Customer's payment or any approved Refund.
1.7. “Supplier-side Issue” means any defect, error, activation failure, licensing failure, entitlement failure, delivery error, access issue, or other comparable issue that is attributable to AM STORE, its supplier, or the condition of the Product when supplied, rather than to the Customer, a third party, a platform provider, or circumstances beyond AM STORE's reasonable control.
1.8. “Chargeback” means any payment dispute, reversal, recovery request, or similar procedure initiated through a Payment Provider instead of AM STORE's official Refund process.
1.9. “Store Credit” means a credit issued by AM STORE that may be applied toward eligible future purchases where offered by AM STORE and accepted by the Customer.
Store Credit has no cash value unless required by applicable law or expressly stated otherwise by AM STORE.
2.1. General Scope
This Refund Policy explains the circumstances under which AM STORE may provide a Refund for eligible Products purchased through its official sales channels.
2.2. Applicability
This Refund Policy applies only to Products purchased directly from AM STORE through its official Website or other officially authorized sales channels.
It does not apply to Products purchased through third-party sellers, marketplaces, resellers, unauthorized distributors, or any other source unless AM STORE expressly agrees otherwise in writing.
2.3. Official Refund Process
This Refund Policy applies only to Refund Requests submitted through AM STORE's official Refund process and in accordance with this Refund Policy and any applicable Product-specific terms.
2.4. Relationship with Other Documents
This Refund Policy shall be read together with:
- the Terms & Conditions;
- the Warranty Policy;
- the Privacy Policy;
- the applicable Product-specific terms;
- the applicable Product description; and
- any additional instructions or policies expressly issued by AM STORE.
Where a Product-specific provision conflicts with a general provision of this Refund Policy, the Product-specific provision shall prevail with respect to that Product.
2.5. No Automatic Right to a Refund
Nothing in this Refund Policy creates an automatic entitlement to a Refund.
Each Refund Request shall be assessed individually by AM STORE, acting reasonably and in good faith, based on: this Refund Policy, the applicable contractual terms, the facts and evidence relating to the particular Refund Request, and applicable law.
2.6. Mandatory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or limits any mandatory statutory rights that cannot lawfully be excluded or limited.
Where applicable law grants greater protection than this Refund Policy, the mandatory provisions of such law shall prevail to the extent of the conflict.
2.7. Interpretation
This Refund Policy shall be interpreted as a whole. No provision shall be interpreted in isolation from the remainder of this Refund Policy or from the applicable documents referred to in this Section.
3.1. Fair Review
AM STORE is committed to reviewing Refund Requests fairly, reasonably, consistently, and in good faith while protecting the legitimate interests of both the Customer and AM STORE.
3.2. No Guaranteed Refund
Refunds are not guaranteed solely because a Customer requests one. A Refund shall be provided only where it is permitted under this Refund Policy, the applicable contractual terms, or required by applicable law.
3.3. Individual Assessment
Each Refund Request shall be assessed individually based on its own facts, evidence, and circumstances. No previous Refund decision, commercial gesture, or exception shall create a precedent or entitlement for any future Refund Request.
3.4. Preference for Alternative Remedies
Where a reported issue can reasonably be repaired, corrected, replaced, reissued, re-delivered, or otherwise resolved in accordance with the Terms & Conditions or the Warranty Policy, AM STORE may provide such remedy instead of a Refund unless applicable law requires otherwise.
The availability of an appropriate alternative remedy may affect Refund eligibility.
3.5. Full or Partial Refunds
Where a Refund is approved, AM STORE may provide a full Refund or a partial Refund, depending on the nature of the issue, the affected Product or portion of the Order, the extent to which the Product has been delivered, accessed, activated, redeemed, downloaded, or used, the applicable contractual terms, and the circumstances of the case.
3.6. Good Faith Requirement
AM STORE reserves the right to refuse any Refund Request that is fraudulent, misleading, abusive, submitted in bad faith, or otherwise inconsistent with this Refund Policy, the Terms & Conditions, or applicable law.
3.7. No Refund Where Contract Properly Performed
Except where required by applicable law, AM STORE shall not be required to provide a Refund where the Product has been supplied substantially as described, AM STORE has substantially fulfilled its contractual obligations, and the reported issue results from circumstances outside AM STORE's reasonable control or from the Customer's own actions or omissions.
3.8. Mandatory Consumer Rights
Nothing in this Section excludes, restricts, or limits any mandatory statutory rights or remedies that cannot lawfully be excluded or restricted under applicable law.
4.1. General Eligibility
Subject to this Refund Policy, the applicable Product terms, and applicable law, a Product may be eligible for a Refund only where AM STORE determines, acting reasonably and in good faith, that the Refund Request satisfies the requirements of this Refund Policy.
4.2. Circumstances That May Qualify for a Refund
Subject to Section 3 and the remainder of this Refund Policy, a Product may be eligible for a Refund where:
(a) the Customer was charged for a Product that AM STORE failed to deliver;
(b) AM STORE is unable to deliver the Product within the agreed delivery period or, where no specific delivery period applies, within a reasonable additional period, unless the delay results from circumstances beyond AM STORE's reasonable control;
(c) the Product delivered is materially different from the Product purchased;
(d) the Product is affected by a verified Supplier-side Issue that cannot reasonably be repaired, corrected, replaced, reissued, re-delivered, or otherwise resolved under the Warranty Policy or the Terms & Conditions;
(e) AM STORE confirms that the Customer has made a duplicate payment for the same Order; or
(f) a Refund is otherwise required by applicable law.
4.3. Partial Refunds
Where only part of an Order is affected, AM STORE may, acting reasonably and in good faith, provide a partial Refund limited to the affected Product or affected portion of the Order, unless applicable law requires otherwise.
4.4. Priority of Alternative Remedies
Where AM STORE can reasonably resolve the reported issue through repair, correction, replacement, reissue, re-delivery, or another appropriate contractual remedy, AM STORE may provide such remedy instead of a Refund unless applicable law requires otherwise.
The availability of an appropriate alternative remedy may eliminate or limit Refund eligibility.
4.5. Final Eligibility Determination
Refund eligibility shall be determined only after AM STORE has completed a reasonable review of the relevant facts, evidence, contractual obligations, and circumstances relating to the Refund Request.
5.1. General Rule
Subject to applicable law, a Product shall not be eligible for a Refund where AM STORE has substantially fulfilled its contractual obligations and no Refund is otherwise required under this Refund Policy or applicable law.
5.2. Circumstances Where Refunds Are Generally Not Available
Without limitation and subject to applicable law, a Product shall generally not be eligible for a Refund where:
(a) the Customer changes their mind after placing the Order or after Delivery;
(b) the Customer no longer wants, needs, or intends to use the Product;
(c) the Customer purchases the wrong Product, edition, platform, region, version, account type, or other Product variant, unless the error results directly from inaccurate information provided by AM STORE;
(d) the Product has been delivered substantially as described and performs substantially in accordance with its contractual description and intended functionality;
(e) the Customer fails to comply with the Terms & Conditions, Product-specific Instructions, or other applicable Product requirements;
(f) the reported issue results from the Customer's device, operating system, software, internet connection, network environment, third-party services, or any other circumstance beyond AM STORE's reasonable control;
(g) the reported issue has already been reasonably resolved through repair, correction, replacement, reissue, re-delivery, or another appropriate contractual remedy;
(h) the Customer has engaged in fraudulent, abusive, misleading, dishonest, or bad-faith conduct, or has otherwise breached the Terms & Conditions or misused the Product or AM STORE's services; or
(i) the Product is expressly identified as non-refundable in the applicable Product description or Product-specific terms, provided such designation is consistent with applicable law.
5.3. Digital Products
Because many Products supplied by AM STORE consist of digital accounts, subscriptions, activation services, digital codes, licenses, or other digital content that cannot reasonably be recovered once delivered, activated, redeemed, accessed, downloaded, transferred, or otherwise consumed, such actions may reduce, restrict, or eliminate Refund eligibility to the extent permitted by applicable law.
5.4. Voluntary Commercial Solutions
Nothing in this Section prevents AM STORE from voluntarily offering a Refund, partial Refund, Store Credit, replacement, re-delivery, or any other commercial solution where AM STORE considers such action appropriate.
Any such decision shall constitute a discretionary commercial accommodation only and shall not create any contractual obligation, legal entitlement, or precedent for any future Refund Request.
6.1. Submission of Refund Requests
A Customer seeking a Refund must submit a Refund Request through AM STORE's official support channels within a reasonable time after becoming aware of the circumstances giving rise to the Refund Request.
6.2. Required Information
The Customer shall provide all information and evidence reasonably requested by AM STORE to investigate the Refund Request, including: the Order number, proof of purchase, a description of the reported issue, screenshots, screen recordings, error messages, relevant account information, Product information, and any other information reasonably necessary.
6.3. Customer Cooperation
The Customer shall cooperate in good faith throughout the Refund review process, perform reasonable verification steps, or follow reasonable troubleshooting instructions.
6.4. Verification
AM STORE may request additional information or verification where reasonably necessary to verify identity, Order ownership, the reported issue, Refund eligibility, or to protect against fraud or abuse.
6.5. Complete Refund Request
A Refund Request shall not be considered complete until AM STORE has received all information reasonably required to investigate the request.
6.6. Failure to Cooperate
Failure to provide requested information or to cooperate within a reasonable time may delay the review process or result in rejection of the Refund Request.
6.7. Individual Review
Every Refund Request shall be reviewed individually in accordance with this Refund Policy, the Terms & Conditions, the Warranty Policy, any Product-specific terms, and applicable law.
7.1. Review of Refund Requests
Upon receiving a complete Refund Request, AM STORE shall conduct a reasonable review of the relevant facts, evidence, and circumstances before determining whether the Customer is entitled to a Refund.
7.2. Investigation
Where reasonably necessary, AM STORE may verify Order details and payment records, review Product delivery records, verify activation or redemption records, review communications, consult suppliers, platform providers, or Payment Providers, and take any other reasonable step necessary.
7.3. Individual Assessment
Each Refund Request shall be assessed individually, acting reasonably and in good faith. No previous Refund decision or commercial accommodation shall create any entitlement or precedent.
7.4. Suspension of Review
AM STORE may temporarily suspend its review while awaiting information or verification reasonably requested from the Customer, supplier, platform provider, Payment Provider, or third party.
7.5. Refund Decision
Following completion of the review, AM STORE shall determine whether the Refund Request falls within this Policy, conditions are satisfied, alternative remedies exist, exclusions apply, and a Refund is appropriate.
7.6. Notification of Outcome
Where reasonably practicable, AM STORE may notify the Customer of the outcome and provide a general explanation. AM STORE is not required to disclose confidential information or fraud prevention measures.
7.7. Finality of Individual Review
Each Refund determination applies only to the specific Refund Request under review.
8.1. General Principle
Where AM STORE approves a Refund Request, AM STORE shall determine the most appropriate Refund remedy based on the circumstances of the case, this Refund Policy, contractual terms, and applicable law.
8.2. Available Refund Remedies
An approved Refund may be provided in one or more of the following forms, as determined by AM STORE: a full Refund, a partial Refund, Store Credit, another mutually agreed Refund Method, or any other commercially reasonable remedy.
8.3. Partial Refunds
Where only part of an Order is affected, AM STORE may provide a partial Refund limited to the affected Product or affected portion of the Order.
8.4. Previous Remedies
Where AM STORE has previously provided repair, replacement, reissue, or another remedy for the same issue, AM STORE may take such remedy into account when determining the Refund.
8.5. No Admission of Liability
Approval of a Refund shall not constitute an admission of liability, fault, negligence, or breach of contract by AM STORE.
8.6. Discontinuation of Product Access
AM STORE may require the Customer to cease using, surrender, delete, deactivate, or return the refunded Product before or upon completion of the Refund process.
8.7. Completion of Refund
Once AM STORE has provided the approved Refund, its Refund obligations relating to that approved Request shall be considered fulfilled.
9.1. General Principle
AM STORE shall use reasonable efforts to process an approved Refund within a reasonable period, taking into account the Product, Refund Method, Payment Provider, and verification requirements.
9.2. Refund Method
AM STORE shall normally process an approved Refund using the original payment method where practicable. If unavailable, an alternative mutually agreed or commercially reasonable Refund Method may be used.
9.3. Processing Time
Refund processing times may vary depending on Payment Providers, banking procedures, verification, currency conversion, and operational requirements. Communicated times are estimates only.
9.4. Additional Verification
AM STORE may request additional verification of identity, payment ownership, Order ownership, or fraud prevention compliance before processing an approved Refund.
9.5. Third-Party Charges
AM STORE shall not be responsible for bank charges, Payment Provider fees, exchange rate fluctuations, currency conversion costs, intermediary fees, or taxes imposed by third parties.
9.6. Alternative Refund Method
Where an approved Refund cannot reasonably be completed via the original payment method, AM STORE may provide it through another commercially reasonable Refund Method.
9.7. Completion of Processing
AM STORE's responsibility is fulfilled once the Refund is successfully submitted. AM STORE is not responsible for delays caused solely by Payment Providers or banks after submission.
10.1. Contact Before Chargeback
Customers are encouraged to contact AM STORE through official support channels before initiating any Chargeback or payment dispute to review and resolve legitimate issues.
10.2. Suspension of Refund Review
If a Customer initiates a Chargeback relating to a transaction subject to a Refund Request, AM STORE may suspend the Refund review until the Chargeback is concluded.
10.3. Cooperation with Payment Providers
AM STORE may provide Order records, delivery evidence, communications, and technical logs to the Payment Provider or financial institution to respond to or defend against a Chargeback.
10.4. No Double Recovery
Where a Customer has received a recovery through a Chargeback or Payment Provider, the Customer shall not be entitled to receive any additional Refund or financial remedy from AM STORE for that same transaction.
10.5. Fraudulent or Abusive Chargebacks
Where AM STORE determines a Chargeback is fraudulent or abusive, AM STORE may: reject related Refund Requests, suspend access to the affected Product, suspend the Customer Account, recover amounts improperly obtained, and take necessary protective actions.
10.6. Reservation of Rights
Nothing in this Section limits AM STORE's right to cooperate with Payment Providers, law enforcement, or competent authorities.
11.1. Integrated Policies
This Refund Policy forms part of the legal policies governing Products supplied by AM STORE and shall be read together with the Terms & Conditions, Warranty Policy, Privacy Policy, Product-specific Instructions, and Product descriptions.
11.2. Consistent Interpretation
This Refund Policy and related legal documents shall be interpreted consistently to the greatest extent reasonably possible.
11.3. Priority of Specific Documents
Where a direct inconsistency exists, the document specifically governing the relevant subject matter shall prevail to the extent of that inconsistency.
11.4. Product-specific Instructions
Product-specific Instructions form an integral part of this Refund Policy. Failure to comply may affect Refund eligibility.
11.5. Amendments
AM STORE may amend, replace, or update this Refund Policy at any time. Any revised version shall apply from its published effective date.
12.1. Official Support Channels
Customers may submit Refund Requests or contact AM STORE regarding this Refund Policy through AM STORE's official support channels:
WhatsApp:
+20 104 034 7744
Email:
info@amstoreeg.com
12.2. Customer Verification
AM STORE may verify Customer identity before discussing Order information or processing a Refund Request.
12.3. Customer Responsibility
The Customer is responsible for providing accurate contact details, responding in a timely manner, and contacting AM STORE solely through official channels.
12.4. Changes to Contact Information
AM STORE may update its support channels from time to time; the most recent information published on the Website shall apply.
12.5. Unofficial Communications
Communications made through unofficial, unauthorized, or third-party channels shall not obligate AM STORE to review or process any Refund Request.
