1.1. “AM STORE” means the online store operating under the AM STORE brand, including its Website, Official Customer Support Channels, digital services, and authorized representatives acting on its behalf.

1.2. “Customer” means any individual or legal entity that accesses the Website, places an Order, purchases a Product, or uses any service provided by AM STORE.

1.3. “Website” means the official AM STORE website, together with its associated pages, customer areas, checkout systems, and related online services operated under the AM STORE brand.

1.4. “Order” means a request submitted by the Customer to purchase one or more Products through the Website.

1.5. “Confirmed Order” means an Order for which full payment has been successfully received and verified, either automatically through an approved Payment Provider or manually by AM STORE.

1.6. “Product” means any item, service, entitlement, account, subscription, activation code, gift card, digital content, or other offering made available by AM STORE.

1.7. “Digital Product” means any Product delivered electronically without the shipment of physical goods, including digital accounts, subscriptions, activation codes, gift cards, licenses, downloadable content, virtual currency, in-game items, and similar digital entitlements.

1.8. “Shared Account” means a Product intended for use under specific access or sharing conditions determined by AM STORE, including Xbox Home Accounts, Xbox Sign-In Accounts, PlayStation Primary Accounts, PlayStation Secondary Accounts, Steam Offline Accounts, Microsoft Store Activation Accounts, PC Game Pass Accounts, and similar Products.

1.9. “Full Account” means a Product sold with ownership and control rights allowing the Customer to modify account information to the extent permitted by the relevant Platform. Any restrictions imposed by the Platform itself remain outside the reasonable control of AM STORE.

1.10. “Digital Code” means a one-time activation code, prepaid code, voucher, gift card, redemption code, license key, or similar digital entitlement.

1.11. “Subscription” means a Product granting access to specified digital services or content for a limited period.

2.1. By accessing the Website, creating an account where applicable, placing an Order, making a payment, receiving a Product, or using a service provided by AM STORE, the Customer confirms that they have read, understood, and agreed to be legally bound by these Terms.

2.2. These Terms apply to every visitor, Customer, purchaser, and user of a Product offered by AM STORE unless expressly stated otherwise.

2.3. A person who does not agree to these Terms must discontinue use of the Website and must not place an Order.

2.4. The Customer acknowledges that every Product must be used strictly in accordance with its Product description, Activation Instructions, and any additional guidance provided by AM STORE.

2.5. Activation Instructions supplied with a Product form an integral and legally binding part of these Terms.

Failure to follow the Activation Instructions may result in the suspension or loss of Warranty coverage for any issue caused by that failure, refusal of support where the issue cannot reasonably be resolved, or withdrawal of access where technically possible and reasonably necessary to protect a Shared Account, other authorized users, AM STORE, or its Supplier.

2.6. Many Products operate through independent third-party Platforms. The Customer agrees to comply with the applicable rules, policies, and technical requirements of those Platforms.

AM STORE shall not be responsible for restrictions, suspensions, policy changes, security requirements, or technical decisions independently imposed by a Platform, except where the underlying issue is directly attributable to AM STORE and is otherwise covered by the applicable Warranty Policy or Applicable Law.

2.7. By placing an Order, the Customer confirms that all information provided during the purchase process is accurate, complete, and up to date.

The Customer is responsible for consequences arising from inaccurate or incomplete information supplied by the Customer.

2.8. These Terms constitute the agreement between AM STORE and the Customer concerning the use of the Website and the purchase and use of Products.

2.9. Where a Product-specific rule, Product description, Activation Instruction, or policy differs from a general provision of these Terms, the more specific provision shall prevail solely in relation to that Product.

All remaining provisions shall continue to apply.

2.10. Any goodwill assistance, discretionary exception, voluntary compensation, or support provided beyond AM STORE’s contractual obligations shall not waive any provision of these Terms or create a precedent or continuing obligation.

2.11. Headings are included for convenience only and shall not affect the interpretation of these Terms.

3.1. AM STORE primarily sells Digital Products. Any physical Product occasionally offered shall remain subject to these Terms unless expressly stated otherwise.

3.2. AM STORE may refuse, suspend, cancel, or limit an Order where reasonably necessary, including in cases involving:

(a) pricing or description errors;
(b) technical failures;
(c) Supplier unavailability;
(d) suspected Fraud or security concerns;
(e) duplicate Orders;
(f) payment verification issues;
(g) misuse of the Website;
(h) violation of these Terms;
(i) Force Majeure; or
(j) any circumstance that reasonably prevents lawful or successful completion of the Order.

3.3. If AM STORE cancels an Order before Delivery, the Customer shall be entitled to one of the following, as applicable:

(a) a full refund using an available refund method; or
(b) Store Credit of equivalent value, where accepted by the Customer.

3.4. Products are supplied subject to availability from AM STORE and its Suppliers.

Although reasonable efforts are made to maintain accurate availability information, a Product may become unavailable without prior notice.

3.5. AM STORE may discontinue, remove, modify, or replace a Product offered on the Website.

Any confirmed and undelivered Order affected by such a change shall be handled in accordance with these Terms and the Refund Policy.

3.6. Product images, artwork, logos, promotional graphics, and illustrations are provided for identification and presentation purposes.

Minor visual or formatting differences that do not materially affect the purchased Product shall not constitute a defect or misrepresentation.

3.7. Before placing an Order, the Customer is responsible for checking that the Product is compatible with the intended:

(a) device;
(b) operating system;
(c) Platform;
(d) account type;
(e) game edition;
(f) region;
(g) language; and
(h) technical requirements.

3.8. AM STORE shall not be responsible for a Customer’s misunderstanding of Product functionality or publicly available Platform requirements where the Product was accurately described.

This includes regional restrictions, cloud gaming availability, internet requirements, hardware limitations, and Platform-specific technical conditions.

3.9. Certain Products may require continuous internet access, Platform authentication, online verification, specific software, compatible hardware, or additional third-party accounts.

3.10. AM STORE may provide technical guidance or recommendations as customer assistance.

Such guidance does not transfer responsibility for the Customer’s device, software configuration, internet connection, personal Platform account, or third-party equipment to AM STORE.

3.11. Estimated delivery times displayed on the Website are informational estimates unless expressly identified as guaranteed.

3.12. Customer Support is available through the Official Customer Support Channels from 12:00 PM to 12:00 AM Egypt Time.

Messages received outside those hours may be answered during the next available Business Day.

3.13. Orders may be delivered outside official Customer Support hours where operationally possible.

Such Delivery does not create an obligation to provide live technical support outside the published support hours.

3.14. AM STORE may provide goodwill assistance, discounts, compensation, replacement, technical support, or other benefits beyond its contractual obligations.

Such assistance is a voluntary commercial gesture and does not create a continuing right or precedent.

3.15. Failure by AM STORE to enforce a provision in one instance shall not constitute a waiver of its right to enforce that provision or another provision in the future.

3.16. If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by Applicable Law.

3.17. Nothing in these Terms creates a partnership, agency, employment, franchise, joint venture, or similar relationship between AM STORE and the Customer.

3.18. AM STORE may correct typographical errors, pricing errors, Product description errors, technical inaccuracies, or administrative mistakes appearing on the Website.

Where such an error materially affects a Confirmed Order, the Customer shall be offered an appropriate resolution in accordance with these Terms and the Refund Policy.

4.1. AM STORE offers a range of digital Products. Availability may change without prior notice.

4.2. Products may include:

(a) digital game accounts;
(b) Shared Accounts;
(c) Full Accounts;
(d) Subscriptions;
(e) Digital Codes;
(f) gift cards;
(g) Microsoft Store activation Products;
(h) PC Game Pass Products;
(i) Steam Products;
(j) PlayStation Products;
(k) Xbox Products;
(l) Nintendo Products;
(m) Fortnite-related Products, including eligible virtual currency, Subscriptions, cosmetic bundles, and gifting services;
(n) Valorant digital Products; and
(o) other digital Products made available by AM STORE.

4.3. The nature, functionality, usage method, Warranty coverage, and limitations of each Product are determined by:

(a) its Product description;
(b) these Terms;
(c) the applicable policies; and
(d) the Activation Instructions.

4.4. Some Products provide permanent ownership, while others provide temporary, shared, subscription-based, or otherwise limited access.

The Customer shall use each Product only according to its stated ownership and access model.

4.5. Unless expressly stated otherwise, purchase of a Product grants only the rights specifically described by AM STORE.

No intellectual property, publishing, sublicensing, distribution, or other rights are transferred beyond those expressly stated.

4.6. Products depending on third-party Platforms may be affected by changes to:

(a) functionality;
(b) supported regions;
(c) supported devices;
(d) supported languages;
(e) online or multiplayer services;
(f) cloud gaming availability;
(g) downloadable content; or
(h) other Platform features.

AM STORE shall not be responsible for an independent Platform decision beyond its reasonable control, except where mandatory rights apply or the issue is otherwise covered by the Warranty Policy.

4.7. The Customer is responsible for confirming Product suitability before purchase.

4.8. AM STORE does not guarantee compatibility with:

(a) modified or jailbroken consoles;
(b) rooted devices;
(c) unsupported operating systems;
(d) unauthorized third-party software;
(e) unofficial launchers; or
(f) any environment that violates the relevant Platform’s rules.

4.9. Certain Products may require internet connectivity, periodic verification, Platform authentication, or additional third-party accounts.

4.10. Product descriptions are prepared with reasonable care.

A minor typographical, formatting, image, or administrative difference that does not materially affect the Product shall not, by itself, entitle the Customer to cancellation, replacement, refund, or compensation.

4.11. Screenshots, promotional images, trailers, artwork, icons, and logos are illustrative and may differ from the final appearance or presentation of the Product.

4.12. Products are intended for lawful personal use unless expressly stated otherwise.

4.13. The Customer shall not commercially redistribute, resell, sublicense, publicly distribute, or commercially exploit a Product unless expressly authorized by AM STORE or permitted by the relevant Platform.

4.14. AM STORE may modify, replace, rename, merge, split, improve, or update a Product where reasonably necessary because of Supplier changes, technical requirements, Platform changes, security considerations, or operational needs.

4.15. Where a Product becomes unavailable before Delivery, AM STORE may cancel the Order and provide the applicable remedy under the Refund Policy.

4.16. Activation Instructions form an integral part of these Terms and shall prevail over general guidance where specifically applicable to a Product.

4.17. Unless expressly stated otherwise in the Product description, any subscription period, membership duration, service period, warranty period expressed in lunar months, or other time-based Product offered by AM STORE shall be calculated using the Hijri (lunar) calendar. Where a Product is expressed in days, hours, or another specific unit of time, that unit shall prevail.

4.18. AM STORE may determine the reasonable technical method of Delivery, activation process, account format, or implementation method, provided that the Customer receives:

(a) the Product originally purchased; or
(b) a functionally and contractually equivalent Product that does not materially reduce its rights, features, ownership model, intended use, duration, or value.

4.19. An equivalent replacement shall not change the fundamental Product type without the Customer’s agreement.

For clarity, AM STORE shall not treat any of the following as an equivalent replacement without the Customer’s express agreement:

(a) a Digital Code replaced with an account-based Product;
(b) a Full Account replaced with a Shared Account;
(c) a Primary Product replaced with a Secondary Product;
(d) a Home Product replaced with a Sign-In Product; or
(e) a Subscription replaced with a materially shorter Subscription period.

5.1. Submission of an Order does not create a binding purchase agreement until the Order becomes a Confirmed Order.

5.2. An Order becomes confirmed only after full payment has been successfully received and verified.

5.3. An Order awaiting manual payment verification shall remain pending until verification is completed.

AM STORE may request reasonable payment evidence or transaction information where necessary.

5.4. Where payment is declined, reversed, cancelled, disputed, incomplete, or cannot be verified, AM STORE may suspend, reject, or cancel the Order.

5.5. Delivery is completed once the Product, credentials, Digital Code, Subscription details, Activation Instructions, or required access information has been sent through the designated delivery method.

5.6. Additional login verification codes, one-time passwords, authentication assistance, or technical support required after Delivery do not postpone the official Delivery time.

5.7. Unless expressly guaranteed, delivery times displayed on the Website are estimates.

5.8. Customer Support operates from 12:00 PM to 12:00 AM Egypt Time through the Official Customer Support Channels.

Support requests submitted outside those hours may be handled during the next available Business Day.

5.9. AM STORE may deliver Products outside official support hours without creating an obligation to provide live support outside those hours.

5.10. AM STORE is not responsible for communications made through unofficial, inactive, unauthorized, or impersonated channels.

5.11. The Customer must provide accurate contact and delivery information.

AM STORE shall not be responsible for a delay or failed Delivery caused by incorrect or incomplete information supplied by the Customer.

5.12. Where Delivery cannot be completed because the Customer fails to respond, cooperate, provide required verification, or supply correct information, AM STORE may pause Delivery until the required action is completed.

5.13. Where a Product requires activation steps following Delivery, the Customer is responsible for completing those steps in accordance with the Activation Instructions.

5.14. Delivery may be evidenced by reasonable business records, including:

(a) email transmission records;
(b) Website delivery records;
(c) customer portal records;
(d) messaging records;
(e) delivery confirmations; or
(f) other relevant records maintained by AM STORE.

5.15. Retention of Delivery Information

The Customer is responsible for securely retaining all information supplied upon Delivery, including account credentials, email addresses, passwords, Digital Codes, activation details, verification information, Order confirmations, and any other information reasonably necessary to access, use, or verify the Product.

The loss, deletion, or unavailability of a message, email, chat history, screenshot, device, or other record containing Delivery information shall remain the Customer's responsibility and shall not, by itself, require AM STORE to reproduce, recover, or reissue the Product or its Delivery information.

Where the relevant information remains reasonably available to AM STORE, AM STORE may, at its sole discretion and following appropriate verification, attempt to provide assistance. Any such assistance shall constitute a voluntary support measure and shall not create a continuing right or entitlement.

5.16. A Customer who believes that a Product was not received must notify Customer Support within a reasonable period and cooperate with the Delivery investigation.

5.17. Where an Order cannot be fulfilled before Delivery because of Supplier unavailability, technical failure, Force Majeure, security concerns, pricing errors, Product retirement, Platform restrictions, or another circumstance beyond the reasonable control of AM STORE, AM STORE may cancel the Order and provide the applicable remedy under the Refund Policy.

5.18. Where the Customer pays less than the total Order amount, the Order shall remain pending until the outstanding amount is paid and verified.

If the outstanding amount is not received within twenty-four (24) hours, AM STORE may cancel the pending Order.

The Customer may contact Customer Support regarding any verified amount already paid, and any applicable refund or Store Credit shall be handled in accordance with the Refund Policy.

5.19. If the Customer submits a duplicate payment or overpays for the same Order, the Customer must notify Customer Support.

Following verification, AM STORE shall provide an appropriate resolution, which may include:

(a) a refund through an available refund method; or
(b) Store Credit, where accepted by the Customer.

5.20. AM STORE may hold an unverified, disputed, or incorrectly claimed payment until the relevant investigation is completed.

5.21. Banking charges, currency conversion fees, transfer commissions, intermediary fees, Payment Provider fees, and similar third-party costs remain the Customer’s responsibility unless expressly stated otherwise.

5.22. Product Delivery may require cooperation, timely responses, identity or payment verification, or compliance with Activation Instructions.

A delay directly caused by the Customer’s failure to cooperate shall not create liability for AM STORE.

5.23. By placing an Order, the Customer confirms acceptance of these Terms and the incorporated policies, whether or not a separate handwritten or electronic signature is requested.

5.24. Delivery estimates may be extended where a delay is caused by a Supplier, Platform, Payment Provider, security review, verification procedure, Force Majeure, or another circumstance beyond the reasonable control of AM STORE.

5.25. AM STORE may determine the reasonable method of investigating an Order, payment, or Delivery dispute.

The Customer agrees to provide information reasonably necessary for that investigation.

6.1. Unless expressly stated otherwise, Products offered by AM STORE are Digital Products delivered electronically and do not include physical media, packaging, or printed documentation.

6.2. Delivery may occur instantly, manually, or within the estimated period displayed on the Website, depending on the Product, availability, and verification requirements.

6.3. A Digital Product may require activation, login, redemption, installation, account linking, verification, or another technical procedure before use.

The Customer is responsible for following the applicable Activation Instructions.

6.4. Once a Digital Product has been successfully delivered, it shall be considered received regardless of whether the Customer chooses to activate, redeem, install, or use it immediately.

6.5. Digital Products may be subject to regional restrictions, Platform limitations, account requirements, age requirements, internet connectivity requirements, or other technical conditions imposed by a Platform.

The Customer is responsible for checking such requirements before purchase unless the Product description expressly states otherwise.

6.6. AM STORE does not guarantee permanent availability of a Product where continued availability depends on a Platform, publisher, developer, Supplier, or external service beyond AM STORE’s reasonable control.

6.7. The Customer shall not misuse, exploit, manipulate, duplicate, redistribute, resell, sublicense, reverse engineer, or use a Product in violation of these Terms, Platform rules, or Applicable Law.

6.8. An attempt to obtain an unauthorized refund, replacement, Warranty benefit, duplicate Delivery, compensation, or additional Product through false information, manipulated evidence, payment abuse, or support abuse shall constitute Fraud.

6.9. Where a Product includes time-sensitive credentials, verification codes, or temporary access information, the Customer is responsible for using them within any validity period imposed by the relevant Platform or service provider.

6.10. Certain Products require continued compliance with the Activation Instructions to preserve access.

AM STORE shall not be responsible for loss of access directly caused by the Customer’s failure to follow those instructions.

6.11. AM STORE may suspend support where the Customer refuses to cooperate with reasonable troubleshooting or verification procedures required to resolve an issue.

6.12. This Section does not limit additional Product-specific requirements under these Terms, the Warranty Policy, the Refund Policy, or the Activation Instructions.

6.13. Where a Product is intended for immediate activation or redemption, the Customer is encouraged to verify it promptly after Delivery and report any issue without unreasonable delay.

7.1.1. This Section applies to every Product that includes or provides access to a digital account, whether shared, exclusive, temporary, subscription-based, or otherwise.

7.1.2. The Customer shall use each account in accordance with:

(a) these Terms;
(b) the applicable Activation Instructions; and
(c) the rules of the relevant Platform.

7.1.3. The Customer receives only the rights expressly associated with the purchased account type.

No additional ownership, control, or usage rights shall be implied.

7.1.4. The Customer shall not bypass, modify, interfere with, or circumvent a technical limitation, security measure, account restriction, or usage requirement applicable to the Product.

7.1.5. Unless expressly permitted for the purchased Product, the Customer shall not modify credentials, security settings, recovery information, authentication methods, or other account details.

7.1.6. Unless expressly permitted, the Customer shall not share, transfer, sell, lend, sublicense, publish, or provide account access to another person.

7.1.7. A suspension, restriction, or loss of access directly caused by the Customer’s actions, negligence, misuse, violation of Platform rules, or failure to follow the Activation Instructions shall remain the Customer’s responsibility.

7.1.8. The Customer shall notify AM STORE promptly upon discovering unauthorized access, a security concern, or a technical issue affecting the Product.

7.1.9. The Customer shall cooperate with reasonable verification, troubleshooting, and investigation procedures relating to the Product.

7.1.10. The Customer shall not intentionally interfere with the access or legitimate use of another authorized user of a Shared Account.

7.1.11. AM STORE may refuse or pause technical support where an issue cannot reasonably be investigated because the Customer has failed to provide necessary information or cooperation.

7.1.12. Product-specific account rules shall prevail over these general rules where applicable.

7.1.13. The Customer shall exercise reasonable care in protecting credentials, verification codes, activation information, and other confidential access information provided by AM STORE.

7.1.14. Different account types provide different rights, restrictions, and ownership models.

Purchase of one account type does not entitle the Customer to the rights or benefits of another account type.

7.2. Full Accounts

7.2.1. A Full Account grants the Customer exclusive ownership and control of the purchased account, subject to the relevant Platform’s policies and these Terms.

7.2.2. Unless the Product description states otherwise, the Customer may change the password, email address, recovery information, security settings, and other account details to the extent permitted by the Platform.

7.2.3. Following Delivery, the Customer is responsible for maintaining the security of the account, including protecting:

(a) login credentials;
(b) recovery information;
(c) verification methods; and
(d) subsequent account activity.

7.2.4. AM STORE shall not be responsible for loss of access directly caused by post-Delivery Customer actions, including:

(a) forgotten credentials;
(b) loss of access to the Customer’s replacement email address;
(c) removal of recovery methods;
(d) incorrect security configuration; or
(e) disclosure of credentials to another person.

7.2.5. AM STORE shall not be responsible for loss of access resulting from:

(a) the Customer’s actions;
(b) actions of a person authorized by the Customer;
(c) violation of Platform rules;
(d) unauthorized software;
(e) fraudulent activity;
(f) misuse of the account; or
(g) an unauthorized refund, reversal, or dispute initiated after Delivery by the Customer or an authorized user.

7.2.6. The Customer shall not be responsible for an issue resulting from:

(a) a pre-Delivery transaction;
(b) a Supplier action;
(c) a payment reversal or chargeback not initiated by the Customer or an authorized user;
(d) a pre-existing licensing issue;
(e) an act or omission attributable to AM STORE; or
(f) another covered defect under the Warranty Policy.

7.2.7. Where a Platform requests identity verification, ownership verification, or a security review after Delivery, the Customer is responsible for completing that process unless the request relates directly to a covered pre-Delivery issue.

7.2.8. Voluntary assistance provided by AM STORE in communicating with a Platform after Delivery is a goodwill service and does not guarantee a particular result or extend the Warranty unless confirmed in writing.

7.2.9. Platforms retain ultimate authority over their services and may modify security procedures, recovery methods, regional availability, account features, and Platform policies.

7.2.10. Nothing in this Section limits the Customer’s rights under the Warranty Policy where an issue is attributable to AM STORE or otherwise covered by the Warranty.

7.2.11. AM STORE does not retain ownership of a Full Account after Delivery, except for limited access or involvement reasonably necessary to complete Delivery or fulfil an applicable Warranty obligation.

7.2.12. The Customer is encouraged to update permitted recovery and security information promptly after Delivery.

7.2.13. Once the Customer modifies account credentials or security settings, AM STORE shall not be responsible for an issue directly caused by those modifications unless the issue is otherwise covered by the Warranty Policy.

7.3. Shared Accounts

7.3.1. A Shared Account grants limited usage rights only, as described in the Product description, Activation Instructions, and these Terms.

7.3.2. Ownership and administrative control of a Shared Account remain with AM STORE or its Supplier unless expressly stated otherwise.

7.3.3. The Customer acquires only the usage rights associated with the purchased Shared Account Product.

7.3.4. The Customer shall not modify account credentials, recovery information, security settings, or other account information unless expressly authorized by AM STORE.

7.3.5. The Customer shall not remove, replace, transfer, disconnect, or otherwise interfere with the Shared Account except as expressly permitted by the Activation Instructions.

7.3.6. The Customer shall comply with all Product-specific restrictions relating to:

(a) activation;
(b) login procedures;
(c) console or device limits;
(d) account sharing;
(e) offline or online usage; and
(f) other technical requirements communicated by AM STORE.

7.3.7. The Customer shall not provide access to the Shared Account to another person unless expressly permitted.

7.3.8. The Customer shall not use the Shared Account in a manner that interferes with the rights or legitimate use of AM STORE, its Supplier, or another authorized user.

7.3.9. The Customer acknowledges that Shared Accounts operate under technical limitations imposed by the Platform and that certain features, settings, or account management functions may be restricted.

7.3.10. A suspension, restriction, or loss of access directly caused by the Customer’s violation of these Terms, the Activation Instructions, or Platform rules shall remain the Customer’s responsibility.

7.3.11. Nothing in this Section limits the Customer’s rights under the Warranty Policy where the issue is attributable to AM STORE or otherwise covered by the Warranty.

7.3.12. Unless expressly authorized, the Customer shall not remove, replace, or modify:

(a) a designated primary device;
(b) a home console;
(c) a primary console; or
(d) an equivalent Platform activation feature.

7.3.13. The Customer shall not enable, disable, replace, or modify a security feature, authentication method, recovery method, or verification detail associated with the Shared Account unless authorized by AM STORE.

7.3.14. The Customer shall not use the Shared Account to purchase, redeem, activate, claim, transfer, or otherwise acquire content, Subscriptions, licenses, virtual currency, or another Product unless expressly permitted.

7.3.15. The Customer shall not request or initiate a refund, cancellation, payment reversal, license revocation, or similar action relating to a purchase connected to the Shared Account unless authorized by AM STORE.

7.3.16. The Customer shall not link, unlink, merge, or associate the Shared Account with an external account, application, service, Platform, or profile unless expressly permitted.

7.3.17. The Customer shall not delete the Shared Account from a device where its continued presence is required for the Product, except where the Activation Instructions permit or require removal.

7.3.18. The Customer shall not intentionally interfere with the technical operation of the Shared Account or perform an action reasonably likely to interrupt access for AM STORE, its Supplier, or another authorized user.

7.3.19. Where AM STORE reasonably determines that the Customer has materially violated this Section, AM STORE may:

(a) deny a claim arising directly from that violation;
(b) suspend related Warranty support where the violation prevents or invalidates the required remedy;
(c) withdraw access to the Shared Account where technically possible and reasonably necessary; or
(d) take another proportionate action necessary to protect the Product, Shared Account, AM STORE, its Supplier, or other authorized users.

7.3.20. A violation affecting one Product shall not automatically cancel unrelated rights or valid claims concerning another Product unless the circumstances involve Fraud, security abuse, or another material breach affecting the broader Customer relationship.

8.1. The Customer shall pay using a payment method accepted by AM STORE at the time of purchase.

8.2. An Order shall not be confirmed until the applicable payment has been received and verified.

8.3. AM STORE may perform manual or automated payment verification where reasonably necessary to prevent Fraud, unauthorized transactions, payment disputes, or security risks.

8.4. Processing or Delivery may be temporarily suspended while a payment verification or security review is completed.

8.5. Where payment cannot be verified, AM STORE may refuse, decline, or cancel the Order.

8.6. The Customer shall provide accurate payment information and shall not use a payment method without proper authorization.

8.7. Where AM STORE reasonably suspects Fraud or unauthorized payment activity, it may request information or documentation reasonably necessary to verify the transaction.

8.8. The Customer shall reasonably cooperate with a legitimate payment verification process.

8.9. Failure to cooperate may result in suspension, cancellation, or refusal of the affected Order where reasonably necessary.

8.10. AM STORE may refuse an Order that it reasonably believes involves:

(a) Fraud;
(b) unauthorized payment activity;
(c) identity theft;
(d) payment abuse;
(e) money laundering;
(f) sanctions violations; or
(g) another unlawful activity.

8.11. AM STORE may cooperate with Payment Providers, financial institutions, Platforms, professional advisers, or competent authorities where reasonably necessary to investigate suspected Fraud or comply with Applicable Law.

8.12. The Customer shall not initiate or authorize a fraudulent or bad-faith payment dispute, chargeback, reversal, or similar claim after valid Delivery.

8.13. Nothing in these Terms limits the Customer’s right to raise a legitimate payment dispute or exercise a mandatory right provided by Applicable Law.

8.14. Where Fraud or a bad-faith payment dispute is reasonably established, AM STORE may take proportionate protective action, including:

(a) suspending or terminating related services;
(b) withdrawing access where technically possible and lawful;
(c) refusing future transactions;
(d) recovering Products or amounts improperly obtained; or
(e) cooperating with the relevant Payment Provider or authority.

8.15. AM STORE may retain records relating to Orders, payment verification, communications, and Delivery evidence for legitimate business purposes, Fraud prevention, legal compliance, dispute resolution, and enforcement of these Terms, subject to the Privacy Policy and Applicable Law.

8.16. AM STORE shall not knowingly permit double recovery.

Where a Customer has already obtained a refund, reversal, chargeback, replacement, Store Credit, or another remedy for the same loss, AM STORE may reduce or refuse any duplicative remedy.

8.17. This Section does not limit any additional right or remedy available under these Terms, the Warranty Policy, the Refund Policy, or Applicable Law.

9.1. AM STORE shall use reasonable care and skill in providing its Products and services.

It does not guarantee uninterrupted availability of a third-party Platform, Supplier, Payment Provider, internet service, or infrastructure beyond its reasonable control.

9.2. To the fullest extent permitted by Applicable Law, AM STORE shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive loss arising from the use or inability to use a Product.

9.3. AM STORE shall not be liable for loss directly caused by the Customer’s failure to comply with:

(a) these Terms;
(b) the Activation Instructions;
(c) Product-specific requirements; or
(d) the relevant Platform’s policies.

9.4. AM STORE shall not be liable for an interruption, suspension, restriction, delay, or loss of functionality independently caused by:

(a) a Platform;
(b) a Supplier;
(c) a Payment Provider;
(d) an internet service provider;
(e) governmental action;
(f) Force Majeure; or
(g) another event beyond AM STORE’s reasonable control.

9.5. AM STORE shall not be liable for loss of data, saved progress, digital content, virtual items, game progress, or similar information unless the loss directly results from AM STORE’s breach of these Terms and liability cannot lawfully be excluded.

9.6. The Customer acknowledges that AM STORE does not own or control third-party Platforms and cannot guarantee the permanent continuation of any Platform feature, service, policy, or technical function.

9.7. Nothing in these Terms excludes or limits:

(a) liability that cannot lawfully be excluded or limited;
(b) fraud or fraudulent misrepresentation by AM STORE; or
(c) a mandatory right available under Applicable Law.

9.8. Where AM STORE’s liability is established, its total liability shall be limited to the amount paid by the Customer for the specific Product giving rise to the claim, except where a higher amount is required by Applicable Law.

9.9. AM STORE shall not be responsible for loss that was not reasonably foreseeable at the time the Confirmed Order was formed.

9.10. The Customer is responsible for taking reasonable steps to reduce or prevent avoidable loss after becoming aware of a Product issue.

9.11. The limitations in this Section apply to the fullest extent permitted by Applicable Law and shall survive completion, cancellation, or termination of the relevant transaction.

10.1. AM STORE may amend, update, modify, or replace these Terms where reasonably necessary for legal, operational, security, business, or technical reasons.

10.2. An amendment becomes effective upon publication on the Website or on a later effective date expressly stated by AM STORE.

10.3. Unless Applicable Law requires otherwise, an amendment shall apply prospectively from its effective date.

A Confirmed Order shall generally remain governed by the version of the Terms in effect when that Order was confirmed.

10.4. Notwithstanding Clause 10.3, AM STORE may apply a necessary amendment to an existing Product, ongoing service, Warranty claim, or support relationship where the amendment:

(a) is required by Applicable Law;
(b) is necessary to address Fraud, abuse, or a security risk;
(c) is required by a Platform, Payment Provider, or technical system;
(d) does not materially reduce the Customer’s existing contractual rights; or
(e) is accepted by the Customer.

10.5. Continued use of the Website after the effective date of an amendment constitutes acceptance of the updated Terms for future use and future Orders.

Continued use shall not, by itself, remove a contractual right already attached to a previously Confirmed Order.

10.6. Where Applicable Law restricts the application of an amendment, the amendment shall apply only to the lawful extent.

10.7. Nothing in this Section prevents AM STORE from modifying, suspending, discontinuing, or replacing a Product in accordance with these Terms, provided that any affected Customer receives the applicable contractual or legal remedy.

11.1. AM STORE provides Customer Support through the Official Customer Support Channels published on the Website.

11.2. Customers should use only the official contact information published by AM STORE.

AM STORE shall not be responsible for communications conducted through unofficial, unauthorized, fraudulent, or impersonated channels.

11.3. Customer Support operates from 12:00 PM to 12:00 AM Egypt Time.

Response and resolution times may vary depending on:

(a) the nature of the inquiry;
(b) verification requirements;
(c) Order volume;
(d) technical circumstances;
(e) Platform or Supplier involvement; and
(f) other relevant operational factors.

11.4. The Customer shall provide accurate and current contact information and promptly notify AM STORE of a change that may affect communication regarding an Order or Product.

11.5. To protect the Customer, the Product, and AM STORE against unauthorized access or Fraud, AM STORE may request reasonable information or evidence to confirm:

(a) identity;
(b) ownership;
(c) payment authorization;
(d) Order details; or
(e) eligibility for the requested service.

Verification may be required before AM STORE provides account-related assistance, Warranty services, Order modifications, refunds, replacements, or other sensitive support.

11.6. AM STORE may update its contact details, support channels, or business hours by publishing the updated information on the Website.

11.7. Unless expressly confirmed by AM STORE, a communication made through an unofficial channel shall not create an obligation upon AM STORE.

11.8. Nothing in this Section limits a right or obligation stated elsewhere in these Terms or required by Applicable Law.